Privacy Policy

1. Introduction

24/7 Ambulancesewa ("we," "our," or "us") is committed to protecting your privacy and the security of your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our emergency medical transport services, visit our website, or use our mobile application.

We understand the sensitive nature of medical information and take our obligations under applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA) and other relevant regulations, very seriously. By using our services, you consent to the data practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, address, telephone number, email address
• Identification Information: Date of birth, government-issued identification numbers
• Payment Information: Credit card details, insurance information, billing address
• Account Information: Username, password, account preferences

2.2 Medical Information

Due to the nature of our emergency medical transport services, we may collect sensitive medical information, including:

• Medical history and conditions
• Current medications and allergies
• Vital signs and physical examination findings
• Treatment provided during transport
• Hospital or healthcare facility information
• Emergency contact information

2.3 Technical Information

When you visit our website or use our mobile application, we may automatically collect:

• IP address and device information
• Browser type and version
• Operating system
• Location information (with your consent)
• Usage data and browsing patterns
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Providing and Improving Our Services

• Dispatching emergency medical transport
• Providing appropriate medical care during transport
• Processing payments and insurance claims
• Communicating with healthcare facilities
• Improving our services and developing new features
• Responding to your inquiries and support requests

3.2 Administrative and Legal Purposes

• Maintaining accurate records
• Complying with legal and regulatory requirements
• Responding to legal requests and preventing harm
• Enforcing our terms of service
• Protecting our rights, privacy, safety, or property

3.3 Marketing and Communication

With your consent, we may use your information to:

• Send you newsletters and promotional materials
• Provide information about our services
• Conduct surveys and collect feedback

You can opt out of marketing communications at any time by following the unsubscribe instructions included in our emails or contacting us directly.

4. Information Sharing and Disclosure

We may share your information with the following categories of third parties:

4.1 Healthcare Providers

We share medical information with receiving healthcare facilities, physicians, and other healthcare providers involved in your care to ensure continuity of treatment.

4.2 Insurance and Payment Processors

We share necessary information with your insurance provider and payment processors to facilitate billing and claims processing.

4.3 Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you. These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your information.

4.4 Legal Requirements

We may disclose your information when required by law, such as in response to a subpoena, court order, or other legal process, or to comply with government reporting obligations.

4.5 Business Transfers

If 24/7 Ambulancesewa is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your information.

5. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal and medical information, including:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and vulnerability testing
• Access controls and authentication requirements
• Staff training on privacy and security practices
• Physical safeguards for our facilities and systems

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Correction

You have the right to access, review, and request corrections to your personal information. You can update your account information directly through our website or mobile application, or contact us to request access to other information we hold about you.

6.2 Deletion and Restriction

You may request deletion of your personal information, subject to certain exceptions provided by law, such as information we are required to retain for regulatory compliance or legitimate business purposes. You may also request that we restrict the processing of your information.

6.3 Data Portability

Where applicable, you may request a copy of your personal information in a structured, commonly used, and machine-readable format, or request that we transfer your information directly to another service provider.

6.4 Objection and Withdrawal of Consent

You may object to our processing of your information or withdraw your consent at any time for activities for which we previously obtained your consent, such as marketing communications.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law.

7. Children's Privacy

Our services are not intended for children under the age of 16, except in emergency situations where medical transport is necessary. We do not knowingly collect personal information from children under 16 without appropriate parental or guardian consent. If you believe we have collected information from a child under 16 without proper consent, please contact us immediately, and we will take steps to remove that information.

8. International Data Transfers

24/7 Ambulancesewa primarily operates in Nepal. However, we may transfer, store, and process your information in countries other than your own. When we transfer your information to other countries, we will protect it as described in this Privacy Policy and comply with applicable legal requirements for transferring personal information across borders.

By using our services, you consent to the transfer of your information to countries that may have different data protection rules than your country. We take measures to ensure that adequate safeguards are in place to protect your information when it is transferred internationally.

9. Cookies and Tracking Technologies

Our website and mobile application use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small text files stored on your device that help us provide and improve our services.

We use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly
• Analytical/Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Allow us to remember your preferences and settings
• Targeting Cookies: Used to deliver relevant advertisements and track campaign performance

You can control cookies through your browser settings and other tools. However, disabling certain cookies may limit your ability to use some features of our services.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on our website with an updated "Last Updated" date. For significant changes, we will provide a more prominent notice, such as an email notification. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.

12. Regulatory Compliance

24/7 Ambulancesewa complies with applicable data protection laws and regulations, including:

• Health Insurance Portability and Accountability Act (HIPAA)
• General Data Protection Regulation (GDPR), where applicable
• Local data protection laws in the regions where we operate

We regularly review our privacy practices to ensure ongoing compliance with these regulations and to maintain the highest standards of data protection.